Turnover message for your cleaner

Message templateFor your cleanerSend: When a booking is confirmed, plus a reminder the day beforeBy HostCalmlyUpdated Oct 30, 2026How we write templates Report an error

Short answer

Send a turnover message to your cleaner as soon as a booking is confirmed, and again the day before. It should list the home, checkout time, next check-in time, number of guests to prepare for, any special notes and the supplies to restock. Ask the cleaner to report damage or low supplies.

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Rental name

Your cleaner's first name

Checkout time

Check-in time

Your first name

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Hi [Cleaner's name], Here are the details for the next turnover at [Rental name]. - Date: [turnover date] - Current guests check out by: [Checkout time] - Next guests check in from: [Check-in time] - Next group: [number of guests] guests (the home sleeps up to 4) - Beds to make up: 2 Queen beds Special notes: [early check-in or late checkout request, pet, maintenance issue or "none"] Please restock: - Toilet paper, paper towels and trash bags - Hand soap, dish soap and dishwasher pods - Coffee, tea and [other supplies] If you find any damage, missing items or supplies running low, please send me a photo and a short note before you leave. Let me know when the home is ready. Thank you. [Your name]

9 parts still in [brackets]

When to send it

Send it as soon as the next booking is confirmed, so your cleaner can plan their week. Then send a short reminder the day before, with any changes such as an early check-in request or a late checkout you've agreed to.

Tips

Always flag same-day turnovers. That's when early check-in and late checkout requests compete for the same hours.
Ask for photos of damage or anything out of place. They're useful if you later need to raise an issue with the guest or the platform.
Keep one standard restock list and update it as needed, rather than rewriting it each time.
Leave guest names and personal details out. The cleaner needs the schedule, not the guest's information.

Frequently asked questions

What should a cleaner turnover message include?

The home, checkout and next check-in times, the number of guests to prepare for, special notes and the restock list. Everything the cleaner needs to plan the visit should be in one message.

How far ahead should I tell my cleaner about a turnover?

As soon as the booking is confirmed, with a reminder the day before. For last-minute bookings, a phone call alongside the message is a good idea.

Should I tell my cleaner about early check-in or late checkout requests?

Yes, right away. Your answer to the guest usually depends on the cleaner's schedule, so check with them before you confirm anything.

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