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Noise complaint message

Message templateFor guestsSend: As soon as noise is reportedBy HostCalmlyUpdated Oct 30, 2026How we write templatesReport an error

Short answer

Message guests as soon as you hear about noise, whether from a neighbor or your own noise monitor. Stay calm and specific. Say what was reported and when, point to the quiet hours already in your listing, ask them to bring the volume down now and thank them. Don't threaten fines or add new rules after booking.

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Hi [Guest name], I hope you're enjoying your stay at [Rental name]. I've just had a report of loud noise from the home at around [time], and I wanted to let you know right away. As a reminder, these are the quiet hours from the listing you booked: [Quiet hours] The neighbors are close by, so could you please bring the volume down now, including music and voices outside? I'd really appreciate it. Thank you for understanding. If something is going on that I should know about, reply here. [Your name]
5 parts still in [brackets]

When to send it

Send it as soon as you hear about the noise, ideally within minutes. A prompt, polite message usually fixes the problem before a second complaint comes in. If the noise continues, call the guest, and if you suspect a party or there's a safety concern, contact the platform's support team. Save any calmer follow-up about what happened for the next morning.

Tips

  • Lead with facts: what was reported and when. Don't accuse the guest or guess at the cause.
  • Only point to quiet hours that were in your listing when the guest booked. For reservations booked on or after Nov 20, 2026, Airbnb's Reasonable house rules and requests (opens in a new tab) policy says hosts may not introduce new rules after booking by message, signage or in person, and generally may not impose fines or other penalties.
  • Ask for one clear action, such as turning the music down now. A list of complaints is hard to act on late at night.
  • If you use a noise monitor, disclose it in your listing and check your platform's current rules on devices before you rely on it.
  • Thank the guest once the noise stops. It keeps the rest of the stay friendly.

Frequently asked questions

Can I fine guests for breaking quiet hours?

On Airbnb, for reservations booked on or after Nov 20, 2026, the reasonable house rules policy says hosts generally may not impose fines or other penalties on guests. Ask for the noise to stop, and contact Airbnb support if problems continue.

Can I add quiet hours after the guest has booked?

Not on Airbnb for reservations booked on or after Nov 20, 2026. House rules have to be on the listing at the time of booking. Add quiet hours to your listing now so future guests see them.

What if the noise doesn't stop?

Call the guest, then contact the platform's support team, especially if you suspect a party or there's a safety concern. Keep a note of what was reported and when.

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