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Reply to a discount request

Message templateFor guestsSend: Within a few hours of the requestBy HostCalmlyUpdated Oct 30, 2026How we write templatesReport an error

Short answer

Reply to a discount request within a few hours, with a clear answer. If you can lower the price, use the platform's own tools, such as a special offer before booking or a reservation change after. If you can't, say so kindly and restate what's included. Never offer a lower price for booking or paying off the platform.

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Hi [Guest name], Thanks for your interest in [Rental name], and for asking about the price. [Your answer: the price you can offer, or why it stays the same.] The price includes [what's included, such as cleaning, linens and parking]. If we agree on a price, I'll send it through the platform so you can review it and book in the usual way. Bookings and payments always stay on the platform. Let me know if you have any other questions. I'd be glad to host you. [Your name]
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When to send it

Send it within a few hours, while the guest is still deciding. Before booking, a quick answer, even a no, helps them choose. If they've already booked and ask for a lower price, handle it as a change to the reservation rather than a new offer.

Tips

  • Use the platform's own tools. On Airbnb, you can send a special offer (opens in a new tab) with a custom price or dates when a guest messages before booking. Once they've booked or requested, Airbnb says you can still offer a discount by changing the reservation details.
  • Never offer a lower price for booking or paying off the platform. Airbnb's Pricing and payment transparency (opens in a new tab) policy prohibits offering or soliciting discounts to book off Airbnb, and says all communication before booking must be on Airbnb.
  • Weekly and monthly discounts set in your listing give longer stays a standing answer, so you don't have to negotiate each time.
  • Don't tie a discount to a review. Airbnb's Authentic and trustworthy reviews (opens in a new tab) policy says reviews may not be provided or withheld in exchange for something of value, such as a discount.
  • If the answer is no, say it once, kindly, and restate what's included. A long justification invites more haggling.

Frequently asked questions

Should I give a discount when a guest asks?

It's your choice. A modest discount can make sense for longer stays, last-minute gaps or quiet seasons. If your price already reflects demand, a polite no is fine.

How do I offer a discount on Airbnb?

Before booking, send a special offer from the message thread with the price or dates you're proposing. The guest has 24 hours to accept, and the reservation is confirmed automatically if they do. After booking, change the reservation instead.

Can I offer a discount if the guest pays me directly?

No. Airbnb's policy specifically prohibits offering or soliciting discounts to book off Airbnb. Keep every price change and payment on the platform.

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