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Reply to an inquiry

Message templateFor guestsSend: Within a few hours of a pre-booking questionBy HostCalmlyUpdated Oct 30, 2026How we write templatesReport an error

Short answer

Reply to a pre-booking inquiry within a few hours, while the guest is still deciding. Answer their question first and plainly, then add one or two details that help them choose (check-in time, guest limit) and invite them to book through the platform. Keep every message, and any payment, on the platform.

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Hi [Guest name], Thanks for your interest in [Rental name], and for asking before you book. [Answer to the guest's question.] A few details that might help you decide: - Check-in is from [Check-in time], and checkout is by [Checkout time]. - The home sleeps up to 4 guests. - Parking: [Parking] If you have any other questions, reply here and I'll answer as quickly as I can. When you're ready, you can book through the listing here, and I'll send arrival details closer to your stay. I hope we get to host you. [Your name]
7 parts still in [brackets]

When to send it

Send it within a few hours of the question, while the guest is still comparing options. Lead with the answer they asked for, then add only the details that help them decide. Entry steps, Wi-Fi and codes wait until the booking is confirmed.

Tips

  • Answer the question in the first line. Guests may be weighing several places, and a clear answer helps them choose.
  • Keep everything on the platform. Airbnb's Pricing and payment transparency (opens in a new tab) policy says all communication before booking must be on Airbnb, and it bars offering discounts to book off Airbnb or including links that take people off the platform.
  • Don't share a phone number, email or outside links before booking. Airbnb's Paying and communicating through Airbnb (opens in a new tab) article says hosts may not ask guests to move the booking off Airbnb or to communicate through outside services before they book.
  • If the honest answer is that the place isn't a good fit, say so kindly. A mismatched booking helps no one.
  • Booking.com and Vrbo have their own messaging rules. Check each platform's help center before reusing this reply there.

Frequently asked questions

How quickly should I reply to an inquiry?

Within a few hours if you can. Guests are often comparing places, and a prompt, clear answer helps them decide.

Can I give a guest my phone number before they book?

On Airbnb, keep it in the message thread. Airbnb's policy says all communication before booking must be on Airbnb, and phone numbers are shared only after a reservation is confirmed.

Can I offer a discount to book directly with me?

No. Airbnb's policy specifically prohibits offering or soliciting discounts to book off Airbnb. If you want to adjust the price, do it through the platform.

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